Shipping & Returns

Shipping:

All orders are shipped ground via common carrier (FedEx, UPS, DHL, USPS) at our discretion. For expedited shipping please call us at (877) 822-7868 for shipping rates.
We do not charge sales tax except for orders shipped to CA which are subject to 8.25% sales tax.
Orders shipped from Central Vacuum Factory will not be delivered during the weekend or on national holidays.
We do not ship to P.O. Boxes.
All orders require 24-48 hours processing time before shipping. Central Vacuum Factory does not process or ship orders during weekends. Central Vacuum Factory does not guarantee same day shipping. Occasionally we must back order items, if this becomes necessary we will notify you via email which may delay the shipping of your order.
Orders paid by check will be held for 10-14 days until check has cleared before shipping.
We do not require proof of delivery by signature unless the customer specifically notifies us of this in writing on the comment section of their order at the time it is placed.
Once your shipment has been confirmed as delivered by the carrier Central Vacuum Factory's obligation has been fulfilled. Any lost or stolen packages after confirmed delivery from the carrier must be addressed to the carrier, not Central Vacuum Factory.

Shipping charges are based on your order total, not included tax and for the 48 contiguous states only. Please allow 7 - 10 business days to receive your product. Shipping prices are as follows:

Up to $59.99 - $8.95
$60+ - FREE

If you are in Canada, Alaska or Hawaii please send us an e-mail listing the product number and quantity needed along with your complete shipping address and we will notify you within 24 hours what the total costs will be. You may also call us at (661) 391-8866.

Missing Items / Damaged Product: Customers need to verify the receipt of items at the time their order is received. Any items missing must be communicated to Central Vacuum Factory within 5 days of receipt. This excludes any back ordered items and only applies to orders that have been completely filled. Any damaged merchandise or carton shortages must be reported directly to Central Vacuum Factory within 5 days of receipt.
Returns: Keep receipt for warranty purposes. All returned items must have a valid return authorization number (RA#) issued by us within 30 days from date of invoice. Product must be received by us within 14 days of RA# issuance. No returns will be accepted or credited without an RA# written clearly on return package label. Product must be returned in brand new resalable condition with original packing and container, which includes all manuals and materials. At our discretion a 20% restocking fee may apply to all returned merchandise, excluding damaged or defective products or products that were shipped in error. If you have returned merchandise that had free shipping we will deduct the actual shipping charges incurred from your credit. No refunds after 30 days of invoice date. All motors and electrical components will not be credited until item has been tested and approved by service department. Shipping, processing, and insurance charges are not refundable. Returned shipping costs of merchandise is at your own expense. All returns must be insured and a signature is required for proof of receipt of delivery. This policy does not apply to damaged or defective products that are returned to Central Vacuum Factory. If you have returned merchandise that has been deemed as non-refundable you may request to have that merchandise returned to you providing you pay return shipping charges. We will not accept any returns or cancellations on merchandise that was special or custom ordered.